Responsible Gambling Policy
At Winsane we take responsible gambling seriously. We want play to stay fun and under your control, so we provide practical tools and clear guidance to help you manage activity on your account. If you ever need assistance, our team is available to help and to apply limits or account blocks where required.
Player protection principles
We promote safe play by encouraging responsible use, offering account controls, and providing straightforward ways to pause or close accounts. We respect player privacy while ensuring steps are in place to prevent underage gambling and to support players who need help managing their activity.
Activity-control tools
You can choose from a range of tools to control how you play. These include deposit limits, loss limits, session reminders, temporary account breaks, and self-exclusion. These measures are designed to give you clear boundaries and time to reassess your play.
Deposit limits
Set daily, weekly or monthly deposit limits to keep spending predictable. Limits can be increased or decreased through your account settings, though some changes may include a short waiting period to prevent impulsive changes.
Loss limits
Loss limits let you cap how much you can lose over a set period. This helps separate entertainment spend from other finances and reduces the risk of chasing losses.
Time limits and session reminders
Use session timers and logout reminders to avoid extended play. You can set automatic reminders that prompt you to take a break after a chosen session length.
Self-exclusion and account breaks
If you need a longer break, self-exclusion options allow you to block access for a set period or indefinitely. To request a self-exclusion or to discuss account closure, contact our support team at [email protected] and we will assist with the process.
Signs of problematic behaviour
- Spending more than planned or borrowing to fund play
- Chasing losses or feeling unable to stop
- Neglecting work, family, or other responsibilities due to gambling
- Using gambling to cope with stress or difficult emotions
Tips for maintaining control
- Set and stick to a bankroll and use deposit and loss limits.
- Schedule regular breaks and use session time reminders.
- Avoid gambling under the influence of alcohol or when upset.
- Keep a clear record of time and money spent on gambling activities.
Professional help and support
If you feel gambling is becoming a problem, reach out for professional support. In Canada, local health services and community support organisations can provide confidential advice and treatment options. You can also contact our support team at [email protected] for help applying controls or self-exclusion to your account. If there is immediate risk to safety, please contact local emergency services.