Winsane Casino Privacy Policy
This Privacy Policy explains how Winsane collects, uses, stores and protects the personal information you provide when using our online casino and sports betting services. We take user privacy seriously and aim to be clear about the types of information we gather, how it is used, and the choices available to players in Canada.
Types of data we collect
Personal data
When you create an account or contact support we may collect identifying information such as your name, date of birth, email address, phone number, residential address and proof of identity where required for verification. We also keep account credentials and settings linked to your profile.
Technical data
We collect device and connection information needed to operate the service, including IP address, device type, browser type, operating system, language settings and usage logs. This data helps us keep the site secure and optimised for mobile and desktop play.
Transactional data
Transaction records include deposits, withdrawals, payment method details, wagers, game history, bonuses claimed and payout activity. When you use payment services we retain the information required to complete and reconcile transactions, while avoiding storing full payment credentials wherever feasible.
How we use your information
We use personal and technical data to operate your account, process payments, run promotions you opt into, detect and prevent fraud, comply with verification requirements, and improve the service. Transactional data is used to provide accurate account statements, resolve disputes and manage responsible gaming tools. Where permitted, we may use aggregated, anonymised data for analytics and product improvements.
Data protection practices
We apply administrative, technical and physical safeguards designed to protect your information. Access to personal data is restricted to authorised personnel and third parties who require it to provide services. We routinely review security practices and update measures to address emerging risks.
Cookies and tracking technologies
Cookies and similar technologies are used to remember preferences, support login, measure site performance and deliver relevant content. You can manage cookie settings through your browser or device, but disabling certain cookies may affect functionality such as session persistence and personalised offers.
Information sharing and third parties
We may share information with service providers who support payment processing, identity verification, fraud prevention, hosting and analytics. We require these partners to protect your data and limit their use to the services they provide. We will not sell your personal information to third parties for marketing.
User rights
Depending on your location and applicable rules, you may have rights to access, correct, restrict or object to certain uses of your personal data. You can also request a copy of your account data or ask us to export information related to your account activity.
Access, correction and deletion of data
If you need to update your details or request account closure, contact our support team. We will process requests to correct or delete personal information where appropriate, subject to legal or operational requirements such as fraud prevention and transaction record-keeping obligations.
Privacy policy updates
We may update this policy from time to time to reflect operational or regulatory changes. When material changes occur we will notify registered users through the account or by email. For questions or privacy requests contact [email protected].